How to take pickup orders on Timeo (F&B setup guide)
Set up pickup ordering for your café, kopitiam, or restaurant on Timeo: build a menu with modifiers, set pickup windows and capacity, turn on the kitchen display, and take DuitNow/FPX or counter payment.
For a café, kopitiam, bakery, or restaurant, this guide gets pickup orders flowing on Timeo: a menu customers order from, a collection time, and a kitchen display so orders stop arriving as WhatsApp screenshots.
1. Build your menu
Add categories (Drinks, Mains, Add-ons) and items with prices. For each item you can add:
- Variants / modifiers: sizes, sugar level, add-ons.
- A photo: items with photos sell noticeably better.
- Stock status: mark something sold out and it shows as “Sold out” instead of disappearing, so regulars know it’s usually there.
2. Set pickup times and capacity
Decide how customers collect: as-soon-as-ready, or scheduled pickup windows. Scheduled windows let you cap how many orders land in any slot, so the kitchen isn’t buried at 12:30 and idle at 2:00. Set your collection points if you have more than one location.
3. Turn on the kitchen display (KDS)
If you run a kitchen, switch on the kitchen display. New paid orders appear as tickets the kitchen can mark in-progress and done.
4. Take payment your way
Customers can pay online (DuitNow / FPX) when they order, or pay at the counter on pickup. Online prepayment cuts no-show orders; counter payment keeps it simple. You can offer both. See the payments guide →
5. Go live and test
- Open your storefront / menu link and place a test order with a pickup time.
- Confirm it appears in the dashboard (and on the KDS, if on).
- Put a QR on the counter and the link in your Instagram bio.
Running the lunch rush
- Accept / reject incoming orders from the dashboard or KDS.
- Pre-filled pickup contact: signed-in customers’ name and phone come through on the ticket, so collection is fast.
- One daily total: every order and payment rolls into one close at end of day.