A Zenoti alternative for single location spas and salons.
Zenoti is an enterprise platform for spa, salon and medspa groups. If you run one or two locations, here is an honest look at whether you need that much, and what Timeo does instead.
Who looks for a Zenoti alternative
Zenoti is built for groups with many locations, and its pricing reflects that. Independent spas look elsewhere when the quote and the usage bills outweigh what they use.
- No published price. Zenoti prices by custom quote, and multi location pricing is customised to your footprint.
- Usage is billed on top. Its pricing page says usage is billed by consumption, with optional base packs, and that every plan supports add ons.
- More system than a small team needs. Payroll, marketing suites and enterprise reporting are valuable for a chain, and often unused at one location.
Zenoti and Timeo side by side
Zenoti facts are taken from its own pages on 9 November 2026. "Not stated" means we did not find it on the pages we checked, not that the product lacks it.
| Zenoti | Timeo | |
|---|---|---|
| Price | Custom quote; usage billed by consumption; add ons | USD 29 to USD 49 a month per location (Basic, Advance, Team), the same whatever the client count |
| Staff | Part of the quote | 1 login on Basic (USD 29), 5 on Advance (USD 39), unlimited on Team (USD 49) |
| Rooms and equipment | Provider, room and equipment checked in one booking | Room types on every plan; no equipment scheduling |
| Packages and memberships | Included | From Advance (USD 39) |
| Messaging | Billed by consumption | WhatsApp from your own business number: unlimited appointment reminders plus 500 other automated messages a month, and email too |
| Payments | Deposits and no show fees with saved cards | One off online payments and deposits go into your own Airwallex account, in your own currency; auto-renewing memberships charge cards through your own Stripe account |
| Support | 24/7 global support; Zenoti University; white glove migration | WhatsApp and email support; self serve import, hands-on setup quoted separately |
When Zenoti is the better choice
- You run many locations or a franchise. Zenoti is designed for multi location groups, with pricing built around your footprint. Timeo is built for independents.
- You need equipment and payroll in one system. Zenoti schedules equipment with rooms and providers, and includes payroll. Timeo does neither.
- You want round the clock support and a migration team. Zenoti lists 24/7 global support and white glove migration.
When Timeo is the better fit
- You want to know the price today. Timeo’s prices are on the pricing page: USD 29 to USD 49 a month per location (Basic, Advance, Team), the same whatever the client count.
- No usage bills for reminders. Appointment reminders on WhatsApp are unlimited, with 500 other automated messages a month included.
- Set up in an afternoon. Start a free trial, add services, rooms and staff hours yourself, and take bookings the same day.
Moving from Zenoti to Timeo
Moving off an enterprise system is mostly a data question. Ask Zenoti for your guest list, live packages and retail catalogue as spreadsheets; we did not find its export steps.
- Save guests as CSV with Name and Email or Phone.
- To bring live memberships and session packs across, add Plan, Expiry date, Total sessions and Sessions used columns: one row per member per package. Create the same plan names under Catalog > Membership plans first and the imported packages link to them.
- In Timeo, open Customers and choose Import customers. Choose CSV file (or paste the sheet), then Preview import. Timeo matches the columns, flags rows it cannot read, and matches people you already have by email, then phone. Nothing is saved until you confirm the plan.
- For retail items or a menu, open Catalog > Products and choose Import. Pick Generic CSV as the Import format, then Preview import and Apply import once the summary looks right.
- Add treatments with their room type under Booking setup > Services, and rooms under Rooms.
Appointment history, forms and payroll records stay in Zenoti; keep an export for your records. If you would rather not do it yourself, our team can run the import and set up services as part of hands-on setup, which is quoted separately.
Questions about switching from Zenoti
- How much does Zenoti cost?
- Zenoti does not publish prices. Its pricing page offers a custom quote, with usage billed by consumption and optional base packs.
- Is Timeo enough for a spa with two locations?
- Yes for most. A second location is an add on with its own calendar, staff and reports under the same account, and Team adds multi location reporting. Larger groups can ask about Enterprise, which is by quote.
- Can Timeo stop room double bookings?
- Yes. A treatment with a room type always holds a free room of that type along with the therapist.
- Can I move active packages from Zenoti?
- Yes, if you can export them. Add Plan, Expiry date, Total sessions and Sessions used columns to the guest CSV and Timeo grants each live package.
- What does Timeo cost in Malaysia?
- In Malaysia, Timeo is billed in ringgit: RM79 to RM119 a month, with FPX and DuitNow QR through your own Billplz account.
- Can I try Timeo first?
- Every plan has a 7 day free trial with no contract.
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Sources
Zenoti's own pages, checked on 9 November 2026.