Timeo help center.
Short, exact guides for owners and front desk staff. Every step uses the same words you see on screen.
New to Timeo? Read the getting started guide first (also in 中文). Setting up a door? See the Timeo Gate setup guide.
Appointments and bookings
Set up what you sell by the hour, take bookings at the desk or online, and keep the calendar honest.
- How to add a service customers can book
- How to book an appointment from the calendar
- How to book a repeating appointment
- How to block time on the calendar
- How to take deposits on appointment bookings
Classes and schedules
Build your weekly timetable once and let members book, wait and check in on their own.
- How to set up a weekly class with class templates
- How to add a class to the class schedule
- How to set how far ahead members can book classes
- How to change the number of spots in a class
- How to cancel a class and notify booked members
Memberships and packages
Plans that renew, packs that count down, and credit that stays on the member’s account.
- How to create a membership plan or class pack
- How to sell or renew a membership at the front desk
- How session packs and class credits count down
- How to put a membership on hold
- How to edit, cancel or transfer a member package
Customers and members
Everything about the people you serve: records, forms, groups and requests.
- How to add a new customer or member
- How to import customers and their memberships from a spreadsheet
- How to find customers and see whose membership is expiring
- How to edit a customer profile and keep notes
- How to track birthdays and send birthday wishes
POS and sales
Ring up a sale, hand over a receipt and close the day with the numbers matching.
- How to make a sale at the POS
- How to split a payment or take a gift card at the POS
- How to add a customer to a POS sale
- How to give a discount at the POS
- How to set a manager passcode for the POS
Products and inventory
Your catalogue, your stock levels and the orders that refill them.
- How to add a product
- How to organise products into categories
- How to set up modifier groups
- How to import products from a CSV file
- How to set member prices and location prices
Payments and invoices
Connect your own payment account so money goes straight to you, and keep your paperwork tidy.
- How to connect Billplz to take FPX payments in Malaysia
- How to connect an iPay88 merchant account to Timeo
- How to take online payments outside Malaysia with Airwallex
- How to charge memberships automatically every month with Stripe
- How to choose, test and switch your active payment gateway
WhatsApp and messaging
Reminders and messages sent from your own WhatsApp number, plus the inbox to answer them.
- How to link your business WhatsApp number to Timeo
- How to send automatic booking reminders on WhatsApp
- How to turn automatic WhatsApp messages on or off
- How to customise WhatsApp message templates with a note
- How to get a WhatsApp alert when a customer books online
Door access
Let members in on their own, and see who came through the door.
- How members check in at the door with their QR pass
- How to set what the door does when a membership ends
- How to set door opening hours for members
- How to add a Timeo Gate reader and change its settings
- How to connect a face recognition terminal with the Door agent
Staff and team
Give every staff member the right login, and see who did what.
- How to add a staff member and send them a login
- Staff roles in Timeo and what each one can do
- How to create custom staff roles and permissions
- How team seats and staff logins count on your Timeo plan
- How to set staff working hours, breaks and leave
Reports and insights
Know what sold, who is coming back and where the money went.
- How to read your sales report
- How to check daily sales
- How to read the End of day page and Z-report
- How to use Sales insights
- How to log expenses and see net profit
Website and booking page
Get found online and take bookings from your own page.
- How to publish your Timeo business website
- How to edit your website sections, photos and videos
- How to set your website title and description for search
- How to find and share your online booking page link
- How to add a Book now button to your own website
Member app
What your members see in the app, and how you set it up for them.
- How to get your members onto the Timeo member app
- What your members can do in the Timeo app
- How members buy a membership or pack in the app
- Help members sign in to the Timeo app
- How the member pass QR code works
Marketing and loyalty
Reward regulars, win back quiet customers and collect reviews.
- How to reward customers with loyalty points
- How to set up loyalty tiers and member grades
- How to issue gift cards and redeem them at the counter
- How to create promo codes, coupons and punch cards
- How to issue a coupon to a whole tag or segment at once
Account and settings
The settings that shape your whole business in Timeo.
- How to change your business name, time zone, time format and currency
- How to add your logo and brand colour in Timeo
- How to add a location and set its opening hours
- How to turn Timeo features on and off, and leave Starter mode
- How to change the Timeo console language
Cannot find it? Contact us and we will point you to the right screen.
Your whole business. One login.
Get Timeo running in under ten minutes. Keep your existing customers, staff, and data.