How to book a repeating appointment.

Regulars who come every week or every month can be booked once. Timeo creates every visit in the next 90 days and skips any date that clashes.

Who it is for

Owners, managers and front desk staff

Plan

Every plan (Basic, Advance and Team)

Book a repeating appointment

1. Open Appointments and click a free time, or click New booking.
2. Pick the customer, the Service and the Staff member as you would for a single booking.
3. In Repeat, choose Daily, Weekly on the day, Every 2 weeks on the day, Monthly, or Custom….
4. For Custom…, set Every with a number of days, weeks or months, and under Ends choose Never, On date or After a number of times.
5. Click Save. Timeo books the next 90 days and tells you how many bookings were created and how many clashing dates were skipped.
6. Click View series in the message to see every date.

Skip a date or cancel the series

1. Open Booking setup > Recurring (gyms: Schedule > Recurring). The page is called Recurring bookings.
2. Click the series you want.
3. Click Skip next to a single date to cancel only that visit.
4. To stop the whole series, click Cancel entire series, then Confirm cancel entire series.

Good to know

• Repeating bookings are always saved as Confirmed.
• A visit with more than one service cannot repeat yet. Remove the extra services first.
• Repeats use the service duration. A custom length only applies to single bookings.
• If the customer pays with a session pack, dates with not enough sessions left are skipped and Timeo tells you how many.

What your customers see

• The customer is told about the booking automatically when you save, the same way as a single booking.
• Each visit in the series shows in their upcoming bookings in the member app.

Common problems

I cannot see Recurring in the sidebar. Where is it?

It is part of Advanced booking tools. Open Settings > Features and turn it on. If your business is still in Starter mode, turn that off too to see every menu.

Why is the Repeat list greyed out?

The visit has more than one service. Visits with several services cannot repeat yet, so remove the extra services to repeat it.

Some dates were skipped. Why?

Those dates clashed with another booking for the same staff member, or the customer did not have enough sessions left in their pack. Book those dates by hand at another time if needed.

Related guides

• How to book an appointment from the calendar
• How to reschedule or cancel an appointment
• Appointments and bookings

More in Appointments and bookings, or start with the getting started guide. Still stuck? Contact us.