How to check in and check out an appointment.
On the day, each booking moves through three steps: the customer arrives (check in), you take payment (checkout), and the visit is done. Timeo shows the next step as the main button.
- Who it is for
- Front desk staff and managers
- Plan
- Every plan (Basic, Advance and Team)
Check in and check out
- Open Appointments and click today's booking. The details panel opens.
- When the customer arrives, click Check in. The booking shows as arrived. Use Undo check in if you clicked it by mistake.
- If the service needs a signed consent form, the next button is Sign consent so they can sign on your device.
- When the service is done, click Check out with the amount shown, and take payment.
- If nothing is to be paid, use Mark completed (or Mark completed without payment from the other actions).
- For a booking still marked Pending, the main button is Confirm booking first.
Visit time
Once a visit is completed, the panel shows Visit time (check in to finish), the time from check in to checkout. It helps you see whether your service durations match reality.
What your customers see
- Nothing is sent when you check someone in. After checkout, the customer gets their receipt the way your receipt settings say.
Common problems
- The Check in button is missing. Why?
- Check in only shows on the day of the booking, for bookings that are Booked or Pending. Bookings on other days show the next step instead.
- Why does the panel show Sign consent instead of Check out?
- The service is linked to a consent form the customer has not signed for this visit. Click Sign consent so they can sign on your device; Check out comes back once it is signed.
Related guides
More in Appointments and bookings, or start with the getting started guide. Still stuck? Contact us.