The page says no gateway is active.

You have saved credentials but none is active, or none is saved yet. Tap Configure to add one, or Set as active on a saved one. Until then online checkout fails.

Why can I not see the Payments page?

Payment gateways need the permission to manage settings, which owners and admins have. Ask the owner to open it.

Stripe shows Inactive after I set another gateway active.

That is expected. Stripe still charges auto-renewing plans while another gateway handles one-off payments.

How to choose, test and switch your active payment gateway.

Timeo works with your own payment accounts, so money never passes through Timeo. You can save more than one gateway, but one-off online payments go through a single active gateway.

Who it is for: Owners and admins
Plan: Every plan (Basic, Advance and Team)

Set the active gateway

Open Settings > Payments. The line under the title says New charges route through and names the active gateway.
On the gateway you want customers to use, tap Set as active. Every other saved gateway switches to Inactive.
Tap Test on that row to check the saved details with the provider.
Read the status pill: Active · Live is ready for real payments, Active · Sandbox only takes test payments.

Which gateway to pick

In Malaysia: Billplz (FPX online banking), or iPay88 if you already have an iPay88 merchant account.
Outside Malaysia: Airwallex, charged in your business currency.
Memberships that renew by card every cycle: Stripe, alongside your one-off gateway.

What customers can pay online

With an active gateway, customers can pay online for plans and packages, coupons, shop orders, wallet top ups and booking deposits.

Remove a gateway

Tap Remove on the gateway row.
Confirm. Removing a gateway wipes its stored credentials, and this cannot be undone.

What your customers see

The payment page of the active gateway when they choose Pay online.
With no active gateway, online checkout fails, so members can only use DuitNow or pay at the counter if you offer those.

Common problems

The page says no gateway is active.: You have saved credentials but none is active, or none is saved yet. Tap Configure to add one, or Set as active on a saved one. Until then online checkout fails.
Why can I not see the Payments page?: Payment gateways need the permission to manage settings, which owners and admins have. Ask the owner to open it.
Stripe shows Inactive after I set another gateway active.: That is expected. Stripe still charges auto-renewing plans while another gateway handles one-off payments.

More in Payments and invoices, or start with the getting started guide. Still stuck? Contact us.