The payment went through in Airwallex but the order is still unpaid in Timeo.

Timeo learns about the payment from the webhook. Check the notification URL in Airwallex matches Show setup details exactly, that both events are chosen, and that the Webhook secret saved in Timeo is the one Airwallex shows for that webhook.

Can I use Billplz or FPX outside Malaysia?

No. Billplz, FPX and DuitNow are Malaysian payment methods. Outside Malaysia, connect Airwallex for one-off payments and Stripe for auto-renewing memberships.

How to take online payments outside Malaysia with Airwallex.

For businesses outside Malaysia, Timeo takes one-off online payments through your own Airwallex account. Customers pay by card or a local method, charged in your business currency, and the money goes to your Airwallex wallet.

Who it is for: Owners and admins
Plan: Every plan (Basic, Advance and Team)

Connect Airwallex

Open Settings > Payments.
On the Airwallex row, tap Show setup details and copy the Notification URL.
In Airwallex, open Developer, then Webhooks. Add the notification URL and choose the payment_intent.succeeded and payment_intent.cancelled events. Airwallex then shows a webhook secret.
Back in Timeo, tap Configure on the Airwallex row.
Enter your Client ID and API key (both under Developer, then API keys in Airwallex) and the Webhook secret from the step before.
Leave Sandbox mode off unless the keys come from an Airwallex sandbox account, then tap Save credentials. Timeo checks the keys with Airwallex.
If Airwallex is not the active gateway, tap Set as active on its row.
Make one small test payment to confirm it works.

What Airwallex is used for

One-off online payments: plans and packages, coupons, shop orders, wallet top ups and booking deposits.
Memberships that renew by card every cycle use Stripe instead. You can connect both.

What your customers see

A Pay online option that opens the Airwallex payment page, priced in your business currency.

Common problems

The payment went through in Airwallex but the order is still unpaid in Timeo.: Timeo learns about the payment from the webhook. Check the notification URL in Airwallex matches Show setup details exactly, that both events are chosen, and that the Webhook secret saved in Timeo is the one Airwallex shows for that webhook.
Can I use Billplz or FPX outside Malaysia?: No. Billplz, FPX and DuitNow are Malaysian payment methods. Outside Malaysia, connect Airwallex for one-off payments and Stripe for auto-renewing memberships.

More in Payments and invoices, or start with the getting started guide. Still stuck? Contact us.