I use Cloudflare and it will not go live. Why?

Set every record to DNS only (the grey cloud). With the orange cloud on, Cloudflare hides your domain and HTTPS cannot be set up.

My old website still shows. What do I do?

Delete any other A or AAAA records on the same name; they point at your old website. Changes reach everyone within a few hours.

It says This domain is already connected to another business on Timeo.

Each domain can be connected to one business. Remove it from the other business first, or contact us if you do not know which business holds it.

It is taking a long time. Is something wrong?

New records can take up to 24 hours to reach everyone. Timeo keeps checking for 14 days, so you can close the page and come back later.

How to connect your own domain to your Timeo website.

Your website always works at its Timeo address. If you own a domain, you can show the same website at your own address instead.

Who it is for: Owners and managers
Plan: EnterpriseCustom domains are listed as an Enterprise feature. If Domain shows as locked in your menu, use Talk to us on Billing & plan.

Connect your domain

Open Settings, open Advanced settings at the bottom and tap Domain. The page is called Custom domain.
Under Connect a domain you own, type your Domain. We suggest the www version, for example www.yoursalon.com. Tap Continue.
The page shows Add these records. Sign in where you bought your domain, open its DNS settings and add each record exactly as shown, using Type, Name and Value. Copy each one with its copy button.
Come back to Timeo. Each record shows Found, Not found yet or Points elsewhere. The page keeps checking automatically, or tap Check now.
Once the records are found, Secure connection gets your free certificate. This usually takes a few minutes.
When you see Your website is live, tap Open website to check it.

What happens to your Timeo address

Your Timeo address keeps working. Once your domain is live, visitors to the Timeo address are sent to your domain. Timeo also sets up the address without www to forward to the www version.

Remove or change your domain

Open Settings > Advanced settings > Domain.
Tap Remove domain and confirm with Remove. Your website goes back to your Timeo address.
Connect the new domain the same way. You must remove the current one first.

What your customers see

Your website at your own address with a secure HTTPS padlock. Book buttons keep working on that address.

Common problems

I use Cloudflare and it will not go live. Why?: Set every record to DNS only (the grey cloud). With the orange cloud on, Cloudflare hides your domain and HTTPS cannot be set up.
My old website still shows. What do I do?: Delete any other A or AAAA records on the same name; they point at your old website. Changes reach everyone within a few hours.
It says This domain is already connected to another business on Timeo.: Each domain can be connected to one business. Remove it from the other business first, or contact us if you do not know which business holds it.
It is taking a long time. Is something wrong?: New records can take up to 24 hours to reach everyone. Timeo keeps checking for 14 days, so you can close the page and come back later.

More in Website and booking page, or start with the getting started guide. Still stuck? Contact us.