How to upgrade or downgrade your Timeo plan.
Timeo has three self serve plans: Basic, Advance and Team. You can move between them yourself at any time.
- Who it is for
- Owners and managers
- Plan
- Every plan (Basic, Advance and Team)
Change your plan
- Open Settings and tap Billing & plan in the Money section.
- Find the Change plan card.
- Compare the plans. Your current one says Your plan.
- Tap Switch to on the plan you want, for example Switch to Team.
- You see a message that you are now on the new plan.
What happens when you switch
- The switch takes effect immediately, and your next bill is issued at the new price.
- Downgrading never deletes anything you set up. Features your new plan does not include are locked, and you can still see what you created.
- Need a custom plan or several outlets? Tap Talk to us at the bottom of the page.
What your customers see
- Nothing changes for customers when you upgrade. After a downgrade, features your plan no longer has, such as selling memberships, stop being offered.
Common problems
- Why can I not open Billing & plan?
- Only roles that can manage settings, such as owners and managers, can change the plan. Cashiers are sent back to the dashboard.
- Where do I see what each plan includes?
- Each plan on the Change plan card lists its features. You can also compare them on the pricing page.
Related guides
- How to switch your Timeo plan between monthly and annual billing
- How to pay your Timeo bill, turn off renewal and what happens if unpaid
- /pricing
More in Account and settings, or start with the getting started guide. Still stuck? Contact us.