How to handle customer data export and deletion requests.

The Privacy page handles formal requests. Exports are queued and downloaded when ready; deletions need the requester to confirm by link.

Who it is for

Owners

Plan

Every plan (Basic, Advance and Team)

Export a customer data

1. Open Settings > Privacy (PDPA).
2. Under Data exports, set Scope to Customer and fill Customer ID.
3. Click Request export.
4. When the status under Recent exports says Ready, click Download. Each download link expires.

Start a deletion

Deletion requests are irreversible once processing starts.

1. Under Deletion requests, set Scope to Customer record and fill Customer ID.
2. Click Request deletion.
3. Send the Confirmation link to the person who asked. Track the status under Recent deletions.

What your customers see

• The customer receives the confirmation link from you and confirms the deletion themselves.

Common problems

Where do I find the Customer ID?

Open the customer profile. The ID is the last part of the page address.

I cannot open Privacy (PDPA).

Only the owner role can open it. Admins and other staff do not see it in Settings.

Related guides

• How to delete, restore or merge customers
• Account and settings
• Customers and members

More in Customers and members, or start with the getting started guide. Still stuck? Contact us.