How to put a membership on hold.
A hold stops a membership without losing the days the member paid for. When you resume it, the days that were left are added back from that day.
- Who it is for
- Front desk staff, owners and managers
- Plan
- Every plan (Basic, Advance and Team)
Put a membership on hold
- Open Customers (Members for gyms) and click the member.
- In the More list on the right, open Membership holds (Package holds for businesses other than gyms).
- Click Put a membership on hold. If the member has more than one, pick the one to pause.
- Type a Reason (optional), for example the dates they are away.
- Read how many days will be banked, then click Put on hold.
Resume the membership
- Open the member. A membership on hold shows its own card at the top of the profile.
- Click Resume. The dialog shows the new expiry date.
- Confirm with Resume. The member can check in again straight away.
What your customers see
- While on hold, the member cannot check in or use the package. Once resumed, the app shows the new end date.
Common problems
- Why can I not put this package on hold?
- Only a running package with an end date can be held, because a hold banks days. A package with no expiry has nothing to bank. Holds also need a role that can manage members.
- The hold gives the member almost nothing back.
- Less than a day was left on the membership, so there is nothing to bank. Extend the expiry with the pencil on the package instead.
Related guides
- How to edit, cancel or transfer a member package
- How to sell or renew a membership at the front desk
- Customers and members
More in Memberships and packages, or start with the getting started guide. Still stuck? Contact us.