Memberships and packages.
Plans that renew, packs that count down, and credit that stays on the member’s account.
How to create a membership plan or class pack
Set up monthly memberships, visit packs, hour passes and treatment courses in Timeo, with length, price and the door rules each plan follows.
Owners and managers · Advance and Team
How to sell or renew a membership at the front desk
Sell a plan to a walk in member through the POS, renew the plan they had in one tap, or add a plan without payment when it is a gift or a fix.
Front desk staff, owners and managers · Advance and Team
How session packs and class credits count down
Choose whether a session is used when a member books a class, books an appointment or scans in at the door, and whether cancelling gives it back.
Owners and managers · Advance and Team
How to put a membership on hold
Freeze a member who is travelling or injured: access stops today, the remaining days are banked, and they come back the day you resume the membership.
Front desk staff, owners and managers · Every plan (Basic, Advance and Team)
How to edit, cancel or transfer a member package
Fix a member package in Timeo: change the expiry or sessions used, mark it cancelled, delete a mistake, or move unused sessions to another member.
Front desk staff, owners and managers · Every plan (Basic, Advance and Team)
How to set up auto-renewing memberships
Charge members by card every month through your own Stripe account, or track manual subscriptions with renewal reminders, pause and cancel.
Owners and managers · Advance and Team
How to approve plans members buy by transfer or at the counter
When members buy a plan in the app and pay by DuitNow transfer or at the counter, check the payment and activate the plan from the console.
Owners, admins and managers · Advance and Team
How to let members share a session pack with friends
Turn on sharing for a visit pack so a member, or your staff, can give a friend access to sessions that come off the buyer balance.
Owners and managers · Advance and Team
How to set up family accounts
Link a parent to a child or another adult so one person can book and buy plans for the family, while each person keeps their own packages.
Front desk staff, owners and managers · Advance and Team
How to give every new member a free trial
Hand every new member one free package of a plan you pick the moment they join or are approved, once per person, with no front desk work.
Owners and managers · Advance and Team
How to require a signed agreement before members buy
Make members read and sign your terms or liability waiver with a drawn signature before they buy a plan, pack or punch card online or in the app.
Owners · Every plan (Basic, Advance and Team)
How to sell store credit and wallet top-ups
Create top-up packages with bonus credit, points or a coupon, let members top up their wallet, and adjust a member store credit by hand.
Owners and managers · Advance and Team
Other topics
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