Why can I not switch on Blind drawer close?

It needs a manager passcode first. Save a passcode, then the switch becomes available.

The passcode is rejected.

Check you are typing the current code. If nobody remembers it, an owner can set a new one with Change passcode on the same card.

How to set a manager passcode for the POS.

A manager passcode stops cashiers from voiding, refunding or changing prices on their own. A manager types the code on the cashier screen to approve.

Who it is for: Owners
Plan: Every plan (Basic, Advance and Team)

Set the passcode

Open Settings > Team & roles.
Find the Manager passcode card.
Type 4 to 6 digits in Set passcode.
Press Save passcode. Share the code with your managers only.
From now on, when a cashier voids, refunds or overrides a price, the POS shows Manager approval. A manager types the code in Manager passcode and presses Approve.

Blind drawer close

With a passcode set, you can also switch on Blind drawer close on the same card. Cashiers then count and close their drawer without seeing the expected cash, and a mid-shift X read needs the manager passcode. Managers and owners still see every number.

Turn the passcode off

Press Turn off on the card. Cashiers can then void, refund and override prices without approval, and blind drawer close turns off too.

What your customers see

Nothing changes for customers. Staff see the Manager approval box on protected actions.

Common problems

Why can I not switch on Blind drawer close?: It needs a manager passcode first. Save a passcode, then the switch becomes available.
The passcode is rejected.: Check you are typing the current code. If nobody remembers it, an owner can set a new one with Change passcode on the same card.

More in POS and sales, or start with the getting started guide. Still stuck? Contact us.