The auto-renew switch is greyed out.

It only works for a Membership whose length is whole months (30, 60, 90 days or 365) or whole weeks.

How does a member stop a card renewal?

Members cancel at the front desk. Find the row in Subscriptions and click Cancel at period end so they keep access until the paid period ends.

How to set up auto-renewing memberships.

Timeo offers two kinds of renewal: a card charged automatically through your own Stripe account, and manual subscriptions where Timeo reminds the member to pay each cycle.

Who it is for: Owners and managers
Plan: Advance and Team

Renew by card through Stripe

Open Membership plans and click the plan, or click New plan and choose Membership.
Set Length in days to whole months (30, 60, 90 or 365) or whole weeks.
Switch on Auto-renew by card (Stripe). The hint shows how often the card is charged.
Click Save.
When a member buys this plan online, they pay on a Stripe page and the membership extends itself after every successful charge.

Manual subscriptions

Open Subscriptions (gyms: Members > Subscriptions; salons, barbers and clinics: Messages > Subscriptions; other businesses: Marketing > Subscriptions). It appears once Marketing & promotions is switched on in Settings > Features.

Under New subscription, choose the Customer, type a Plan name and Amount, and pick Renews (Weekly or Monthly).
Click Create subscription.
Use Pause, Resume, Cancel at period end or Cancel now on each row. Card subscriptions carry a Stripe card badge.

What your customers see

Card members are charged on their renewal date without doing anything.
For manual subscriptions, members get a reminder with a link to pay when a cycle is due, by push in the member app, or by WhatsApp or email if they do not use the app.

Common problems

The auto-renew switch is greyed out.: It only works for a Membership whose length is whole months (30, 60, 90 days or 365) or whole weeks.
How does a member stop a card renewal?: Members cancel at the front desk. Find the row in Subscriptions and click Cancel at period end so they keep access until the paid period ends.

More in Memberships and packages, or start with the getting started guide. Still stuck? Contact us.