How to let members share a session pack with friends.
A shared pack lets a friend book with sessions the buyer already paid for. You can cap how many people and how many sessions each one gets.
- Who it is for
- Owners and managers
- Plan
- Advance and Team
Make a plan shareable
- Open Membership plans and click a Visit pack plan.
- Open More options and switch on Let members share this plan.
- Set People one package can be shared with.
- Click Save. Packs already sold and new ones can now be shared.
Share a pack for a member at the desk
- Open the member and the Shared sessions card (in the More list when nothing is shared yet).
- Click Share package, pick the Package, and search Share with for the friend.
- Optionally set Sessions for this person. Leave it empty to let them use whatever is left.
- Click Share. Use Revoke to take it back; sessions already used stay used.
What your customers see
- Members share their own packs from their account under Share your sessions, using the friend email or phone.
- The friend gets a notice that a package was shared with them and books as normal; each booking comes off the buyer balance.
Common problems
- The share switch is not available on my plan.
- Only visit packs can be shared. A plan with 0 sessions is unlimited within its dates, so there is nothing to give away. Courses are never shared.
- The friend cannot be found.
- They must be a member of your business first. Ask them to join, then share again.
Related guides
- How to set up family accounts
- How to edit, cancel or transfer a member package
- How to create a membership plan or class pack
More in Memberships and packages, or start with the getting started guide. Still stuck? Contact us.