Customers say they can only send a request, not book. Why?

Your Storefront access is set to Approval required or Hidden (invite only). Change it to Public (open to everyone) in Settings > Business and tap Save changes.

One of my services is missing from the booking page. Why?

When staff are set up, only services that at least one staff member can do are listed. Assign a staff member to the service, and make sure the service is active.

Can I send people to one branch directly?

Yes. Use the branch QR codes in Settings > Storefront QR. Each one opens booking with that branch already chosen.

How to find and share your online booking page link.

Your booking page is where customers pick a service, a time and pay or confirm. Every business has one, even without a published website.

Who it is for: Owners and managers
Plan: Every plan (Basic, Advance and Team)

Copy your booking page link

Open Settings > Website.
Scroll to the Book now button card.
Under Booking page link, tap Copy. The link ends in /book/ followed by your business link name.
Paste it into your Instagram, Facebook or TikTok bio, your WhatsApp Business profile, your Google Business Profile or an email signature.
Open the link once on your phone to check it shows your services and times.

Make sure customers can book right away

The booking page follows your Storefront access setting in Settings > Business. With Public (open to everyone), visitors book straight away. With Approval required or Hidden (invite only), visitors see your services but have to request to join first, and you approve them.

Good to know

When you have staff set up, a service with no staff member assigned is left off the booking page, so customers never pick something nobody can do.
Cafes and food businesses get their menu on the same link instead of booking steps.
When your website is published, the booking page uses its colours, fonts and light or dark look, and shows a link back to your website.
Times on the page follow the Time format you chose in Settings > Business.

What your customers see

Your name, logo, address and star rating, then the booking steps: service, staff, date and time, and their details.
Recent reviews under the booking steps when you have approved reviews to show.

Common problems

Customers say they can only send a request, not book. Why?: Your Storefront access is set to Approval required or Hidden (invite only). Change it to Public (open to everyone) in Settings > Business and tap Save changes.
One of my services is missing from the booking page. Why?: When staff are set up, only services that at least one staff member can do are listed. Assign a staff member to the service, and make sure the service is active.
Can I send people to one branch directly?: Yes. Use the branch QR codes in Settings > Storefront QR. Each one opens booking with that branch already chosen.

More in Website and booking page, or start with the getting started guide. Still stuck? Contact us.