How to split a payment or take a gift card at the POS.
When one payment method does not cover the bill, split it into several payments. Gift cards are redeemed from the same place.
- Who it is for
- Front desk staff and cashiers
- Plan
- Every plan (Basic, Advance and Team)
Split one bill between methods
- Ring up the sale and press Pay.
- Under Other ways on the Take payment sheet, tap Split payment.
- For the first line, choose the Method (for example Cash) and type its amount.
- Tap Add payment for each extra method, choose its method and amount. Fill puts the remaining balance on that line.
- Check the line under the payments: the amounts must add up exactly to the amount due.
- Press Take split payment. Each payment is recorded in turn and the receipt opens when the bill is fully paid.
Redeem a gift card
- On the Take payment sheet, tap Gift card under Other ways.
- Type the code in Gift card code and the amount in Amount to redeem.
- Press Redeem. If the card balance is lower than the bill, collect the rest with another method.
If one payment in a split fails
Payments that went through stay recorded. Press Retry remaining payments to try the rest again, so nothing is charged twice.
What your customers see
- One receipt that lists every payment method used and the total paid.
Common problems
- Why will the split not go through?
- The split lines must add up exactly to the amount due, and every line needs an amount above zero. A gift card line also needs its code.
- Can I split a table bill into separate tickets instead?
- Yes, for cafes and restaurants. Turn on Split bill at the register in Settings > Features, then use Split bill in the Order menu of an open ticket to move items to a new ticket.
Related guides
More in POS and sales, or start with the getting started guide. Still stuck? Contact us.