Why does my product not show on the POS?

A product needs at least one active variant with a price. Open the product under Products, add a variant with Add variant and make sure both the product and the variant are Active.

Why is there no Cash button?

Cashless only at POS is switched on in Settings > Features. Turn it off if you want to take cash again.

The POS says to pick a location first.

Add a location under Settings > Locations. Every sale is recorded against a location.

How to make a sale at the POS.

The POS is the register in your Timeo console. Tap what the customer is buying, press Pay, record how they paid and the sale is done.

Who it is for: Owners, managers and front desk staff
Plan: Every plan (Basic, Advance and Team)

Ring up a sale

Open POS from the sidebar. It sits under Sales (under Sell for gyms).
Tap a product tile to add it to the cart. Use the category tabs along the top, or type in Search products, SKU, barcode... to find it. Tap Scan to read a barcode with the camera.
If a product has more than one variant (sizes, flavours), pick the one you want from the list that opens.
Change the quantity in the cart with the plus and minus buttons, or remove a line.
Press Pay at the bottom of the cart. The Take payment sheet opens.
Pick Cash, Card or DuitNow QR / e-wallet. For cash, type the amount in Cash received (or tap Exact) and the sheet shows the Change due.
For a card or e-wallet payment, take the money on your own card terminal or QR first, then type the amount and an optional reference, and press Charge.
The receipt opens. Print it, email it, or press Done to start the next sale.

Charge an amount without a product

Tap Quick sale in the top bar to charge any amount. Fill in Amount and, if you like, What is this for?, then press Continue to payment.

Sell memberships, packages and coupons

When you have plans or coupons to sell, extra tabs appear next to your product categories: Memberships (called Plans and courses for salons, spas and clinics) and Coupons and cards. Attach a customer first: a plan or coupon always belongs to someone.

Card terminals and QR payments

Timeo records card and QR payments that you take on your own bank terminal or QR standee. It does not control the terminal, so always check the terminal shows the payment as approved before you press Charge.

The POS also runs on an Android tablet with the TimeoPro app. Download it from the Timeo download page.

What your customers see

A printed receipt, or an emailed receipt with a link they can open and download as a PDF.
If they are a member, the purchase shows in their history in the member app.

Common problems

Why does my product not show on the POS?: A product needs at least one active variant with a price. Open the product under Products, add a variant with Add variant and make sure both the product and the variant are Active.
Why is there no Cash button?: Cashless only at POS is switched on in Settings > Features. Turn it off if you want to take cash again.
The POS says to pick a location first.: Add a location under Settings > Locations. Every sale is recorded against a location.

More in POS and sales, or start with the getting started guide. Still stuck? Contact us.