My product does not appear on the POS.

It needs at least one active variant. Open the product and press Add variant, and check the product and variant are both Active.

The price shows 100 times too high or too low.

The variant form takes prices in cents. Type 1250 for 12.50, then press Save variant again.

How to add a product.

A product is what you sell at the POS and on your online menu or store. Its variants hold the prices, so every product needs at least one.

Who it is for: Owners and managers
Plan: Every plan (Basic, Advance and Team)

Create the product

Open Products. It is under Catalog in the sidebar (under Sell for gyms).
Press New product.
Type the Name, pick a Category and add a Description if you like.
Add a picture: Upload image (PNG, JPG or WEBP up to 4 MB), paste an image link, or press Choose a picture to pick a ready made one.
Leave Active on so it can be sold. Switch on Best seller to feature it in the member menu.
Press Save product. The product page opens.
Under Variants, press Add variant. Fill in the variant Name (for example Regular), a SKU and, if you scan barcodes, the Barcode.
Type Price (cents) and Cost (cents) as whole cents: 12.50 is 1250. Press Save variant.
Add more variants the same way for each size or flavour.

Why cost matters

The cost you enter lets reports work out gross profit and margin. You can leave it blank and set it later, or record unit costs when you receive stock.

Hide or remove a product

Switch Active off to hide a product from selling screens without losing its history. Delete product removes it for good; if it has been sold before, Timeo keeps it inactive instead.

What your customers see

The product, its picture and its variants on the POS, and on your online menu or store where you sell online.

Common problems

My product does not appear on the POS.: It needs at least one active variant. Open the product and press Add variant, and check the product and variant are both Active.
The price shows 100 times too high or too low.: The variant form takes prices in cents. Type 1250 for 12.50, then press Save variant again.

More in Products and inventory, or start with the getting started guide. Still stuck? Contact us.