How to import products from a CSV file.
Instead of typing products one by one, import them from a spreadsheet. Timeo shows a preview first, and nothing changes until you apply it.
- Who it is for
- Owners and managers
- Plan
- Every plan (Basic, Advance and Team)
Import your products
- Open Products and press Import.
- On the Manual import tab, set Import format to Generic CSV.
- Press Load sample to see the columns. Each row has a type: category, product, variant, modifier group, modifier option or product modifier.
- Build your file in a spreadsheet with the same columns, save it as CSV and choose it under Import file, or paste it into Import content.
- Press Preview import. Check the Preview summary and any Row errors.
- Fix the errors in your file and preview again until it is clean.
- Press Apply import.
Prices in the import
Unlike the variant form, the import takes normal prices with decimals, for example 12.50 in the price column and 4.00 in the cost column.
What your customers see
- Your imported products on the POS and your online menu once the import is applied.
Common problems
- The preview has errors.
- Read each line under Row errors. Most come from a missing name, a variant without a SKU, or a product that refers to a category not in the file.
- Will importing twice create duplicates?
- Always press Preview import first: the Planned actions show what will be created and what will be skipped before you apply.
Related guides
More in Products and inventory, or start with the getting started guide. Still stuck? Contact us.