How to add a Timeo Gate reader and change its settings.

Timeo Gate is a wall reader for your door. Members show their app pass or tap a registered card, and the door releases while their membership is active. You add it in the console, then point it at your business with a setup code.

Who it is for

Gym owners and managers

Plan

Advance and Team

Add the reader

1. Open Door access > Hardware and find the Timeo Gate readers card.
2. Type a Name such as Front door, the Serial on the reader and an optional Location.
3. Tap Add reader. A Setup code dialog opens with a QR code that works only on that serial.
4. Power the reader and plug in the network cable.
5. Hold the setup code 10 to 15 cm from the reader glass until it beeps twice.
6. The reader restarts and shows your business name, and its footer reads online. In the console its status turns Online.

Change the reader settings

Tap Settings on the reader row. Changes reach the reader within a minute, with nothing to do at the door.

• Name on the screen: leave blank to show the business name.
• Door hold after an accepted scan (seconds): 3 seconds suits a maglock. Use longer for a slow door closer.
• Accept member cards: off makes this a pass only reader.
• Show your logo on the screen: uses the logo from Settings > Business.
• Open the door now and Restart reader act on the reader's next check in, within a minute.

Other buttons on the reader row

• Screen: changes what the reader screen shows.
• Show setup code: draws the setup code again, for example after a factory reset.

What your customers see

• Your business name or logo on the reader screen.
• The door opens when they scan a valid pass or, if switched on, tap their member card.

Common problems

The status says Not connected yet.

The reader has never reached Timeo. Check the network cable and power, then scan the setup code again from Show setup code. The code only works on the reader with the serial you typed.

Settings and Screen are greyed out.

The reader is disabled. Turn it back on in the Registered devices list at the bottom of Hardware with the Active switch.

My logo does not show on the reader.

Upload a logo under Settings > Business first, then switch on Show your logo on the screen and tap Save.

Related guides

• /timeo-gate/guide
• What to do when a door reader or face gate goes offline
• How to give members and staff an NFC card for the door

More in Door access, or start with the getting started guide. Still stuck? Contact us.