How to give members and staff an NFC card for the door.
An NFC card lets someone tap in without their phone. You link the card to their record once, and every reader that accepts cards lets them through under the same rules as their app pass.
- Who it is for
- Gym owners, managers and front desk staff
- Plan
- Advance and Team
Link a card to a member
- Open Members > Customers and open the member.
- In the Access section, find NFC card and tap Set card (or Change if one is already linked).
- In Reset NFC card, click the Card ID field.
- Scan the card with the front desk USB reader, tap it on an Android phone with NFC, or paste the card ID, for example 04:A1:B2:C3.
- Tap Save card. The card ID now shows next to NFC card.
Link a card to a staff member
- Open Team > All staff and open the staff member.
- Under Access credentials, next to NFC card, tap Reset NFC.
- Scan or type the card in Card ID and tap Save card.
Take a card away
Open the same dialog and tap Clear card, or leave Card ID empty and save. The card stops opening the door straight away.
What your customers see
- The member taps the card on the reader and the door opens while their plan is active.
- A card that is not linked is refused and logged as Card not recognised.
Common problems
- The door says the card matches more than one person.
- The same card ID is saved on two records. Search the card ID in Door access > Door logs, then clear it from the record that should not have it.
- Timeo will not accept the card ID I typed.
- Use the ID the reader prints: 8 hexadecimal characters, with or without colons, or the number a desktop USB scanner types. Scanning the card is the safest way.
Related guides
- How to give staff, coaches and yourself door access
- How to add a Timeo Gate reader and change its settings
- How to see who came through the door with the door access log
More in Door access, or start with the getting started guide. Still stuck? Contact us.