I do not see the Front desk card.

It shows for gyms and for businesses running timed visits, to owners, admins, managers and front desk staff. Coaches and accountants cannot check members in.

Scanning a pass says it does not belong to a member here.

The code is from another business or is an event pass. Event passes are shared day passes and cannot be checked in at the desk.

How to check in a member at the front desk.

A front desk check-in is a door entry made by your staff. It uses the same rules as your readers, so the visit counts in the day's check-ins, the door log and any check-in points.

Who it is for: Owners, managers and front desk staff
Plan: Every plan (Basic, Advance and Team)

Check a member in

Open the Dashboard and find the Front desk card.
Type the member's name, phone or member ID, or scan their app pass with a USB scanner. The search box reads Name, phone, member ID or scan a pass.
Read the member's plan line and any warning, such as Plan ended, Membership on hold or Consent needed.
Tap Check in. You see the member's name with checked in.
If the same member was checked in within the last two hours, Timeo asks first. Tap Check in again only if they really came back.

Other ways to check in

From a member's profile, tap Check in in the quick actions.
When a plan has ended, the card offers Renew with the plan name, or Sell plan, so you can sell before checking in.

When check-in is refused

The desk follows the door rules. A member with no active plan, a class pass with no class booked today, a plan on hold, a plan not started yet, or a blocked or archived member cannot be checked in. The message names the reason, for example cannot check in: no active plan.

What your customers see

The visit appears in the member's Check-ins and door activity in the app.
If you give check-in points for door entry, the member gets the day's points.

Common problems

I do not see the Front desk card.: It shows for gyms and for businesses running timed visits, to owners, admins, managers and front desk staff. Coaches and accountants cannot check members in.
Scanning a pass says it does not belong to a member here.: The code is from another business or is an event pass. Event passes are shared day passes and cannot be checked in at the desk.

More in Door access, or start with the getting started guide. Still stuck? Contact us.