Why can my front desk staff not open Door logs?

Door logs is for roles that manage staff: owners, admins and managers. Front desk staff see today's check-ins in the Front desk card on the Dashboard instead.

A row shows (deleted) or Unknown instead of a name.

(deleted) means the person's record was removed after the scan. Unknown means the code or card was not recognised at all.

How to see who came through the door with the door access log.

Every scan at every door, and every front desk check-in, is saved in the door access log. Use it to answer "was she here on Tuesday?" or "why did the door refuse him?".

Who it is for: Gym owners, admins and managers
Plan: Advance and Team

Search the door log

Open Door access > Door logs. The Door access log lists the newest scans first.
Under Filters, type a name, email, phone, member ID or NFC card in Member / staff.
Set From and To dates, pick a Result (All, Allow or Deny) and an Identity (All, Customer or Staff).
Type part of a Door name if you have more than one door, then tap Apply.
Tap a person's name in the results to open History for that person. Tap Clear to go back, or Reset to clear every filter.

Read the columns

When: the date and time of the scan in your time zone.
Identity: the member or staff member, with their type underneath.
Door: the reader name. Front desk check-ins show Front desk.
Result and Reason: allow or deny, and why a scan was refused.

A live view of the last 24 hours

Under Door access > Hardware, Gate activity (last 24 hours) shows scans per device, Recent scans shows the latest events, and Deny reasons (24h) counts refusals in plain words such as No active membership, Outside opening hours or Card not recognised.

What your customers see

Nothing changes for members. In the Timeo app each member sees their own visits under Check-ins and door activity.

Common problems

Why can my front desk staff not open Door logs?: Door logs is for roles that manage staff: owners, admins and managers. Front desk staff see today's check-ins in the Front desk card on the Dashboard instead.
A row shows (deleted) or Unknown instead of a name.: (deleted) means the person's record was removed after the scan. Unknown means the code or card was not recognised at all.

More in Door access, or start with the getting started guide. Still stuck? Contact us.