I cannot see Danger zone.

It is shown only to the business owner. Managers and admins cannot open it.

Can I just pause my account instead?

Yes. Turn off renewal in Settings > Billing & plan. When the paid period ends your store becomes read-only and nothing is deleted.

How to close and delete your Timeo business account.

Closing your business in Timeo is a careful, step by step process with a 30 day grace period before your data is deleted.

Who it is for: Business owners only
Plan: Every plan (Basic, Advance and Team)

Decommission your business

Open Settings, open Advanced settings and tap Danger zone. Only the owner sees it.
In Decommission tenant, tap Start decommission.
Step 1: type your business link name exactly as shown, then tap Next.
Step 2: tap Start export to request a final copy of your data before deletion.
Step 3: read the consequences and tick I understand the consequences.
Step 4: type DELETE and tap Permanently decommission.
You see Tenant decommission scheduled with the date the hard delete fires.

Changed your mind?

While the request is pending or confirmed, open Danger zone and tap Cancel decommission. Your business goes back to active. Once processing starts, it can no longer be cancelled, and there is no rollback after hard deletion.

What your customers see

During the grace period staff access can be blocked. After the hard delete, your booking page, website and member app access are gone.

Common problems

I cannot see Danger zone.: It is shown only to the business owner. Managers and admins cannot open it.
Can I just pause my account instead?: Yes. Turn off renewal in Settings > Billing & plan. When the paid period ends your store becomes read-only and nothing is deleted.

More in Account and settings, or start with the getting started guide. Still stuck? Contact us.