I paid but the page still asks me to pay.

Open Billing & plan again: it checks for payments it missed when it loads. If it still shows unpaid, contact us with your payment receipt.

All payments to Timeo are final and non-refundable, as stated under the pay buttons and in our Terms of Service.

Why is there no FPX option?

FPX is only for bills in Malaysian ringgit. Businesses billed in other currencies pay by card.

How to pay your Timeo bill, turn off renewal and what happens if unpaid.

Your Timeo subscription is paid from Billing & plan. How you pay depends on your country.

Who it is for: Owners and managers
Plan: Every plan (Basic, Advance and Team)

Pay your bill

Open Settings > Billing & plan. The top card shows your plan, its status and the date it renews or ends.
If a payment is due, the card shows a pay button with the amount, for example Subscribe at, Pay now or Pay to reactivate followed by the price.
Choose how to pay. Where card is offered, the card button renews by itself each period through Stripe. In Malaysia you can also pay by FPX through Billplz, which you pay each period.
Finish the payment. When you return, the status changes to Active and you see Your store is live. Thank you for being on Timeo.
Your past payments are listed further down the page.

Turn automatic renewal off or on

On Billing & plan, tap Turn off renewal. Your store stays live until the paid through date, then becomes read-only. Nothing is deleted.
Changed your mind? Tap Resume renewal.
Paying by card? Tap Update card or view invoices to change the card or download invoices.

If you pay by FPX

FPX does not renew by itself. Timeo emails you an FPX bill before each renewal, and the page shows Pay renewal by FPX when it is ready. You can also tap Switch to card, renews automatically; your card is charged only when the current paid period ends.

What happens when a bill is not paid

The status changes to Payment overdue and you are reminded to pay.
After 7 days unpaid, the account becomes Read-only (lapsed). You can still look at your data, but cannot make changes.
Nothing is deleted. Pay with the Pay to reactivate button and everything works again.
A new business that never paid is archived after 30 days. Paying later restores it.

What your customers see

While your plan is active, customers book and pay as normal. When the account is read-only, your store can no longer take changes.

Common problems

I paid but the page still asks me to pay.: Open Billing & plan again: it checks for payments it missed when it loads. If it still shows unpaid, contact us with your payment receipt.
Can I get a refund?: All payments to Timeo are final and non-refundable, as stated under the pay buttons and in our Terms of Service.
Why is there no FPX option?: FPX is only for bills in Malaysian ringgit. Businesses billed in other currencies pay by card.

More in Account and settings, or start with the getting started guide. Still stuck? Contact us.