The connection is stuck after I scanned.

This can happen right after a scan or a network blip. Tap Restart connection and, if a QR appears, scan it once more.

The card says WhatsApp is not turned on for my account yet.

Sending has not been switched on for your account. Contact Timeo support to turn it on.

Will my phone keep working normally?

Yes. Timeo is a linked device, like WhatsApp Web. You keep chatting from your phone as usual.

How to link your business WhatsApp number to Timeo.

Timeo sends messages from your own WhatsApp number, so customers see your business name and can reply to you. You link the number once by scanning a QR code, the same way you link WhatsApp Web.

Who it is for: Owners and admins
Plan: Every plan (Basic, Advance and Team)

Link your number

Open Settings > WhatsApp.
In Connect your WhatsApp, tap Connect WhatsApp. A QR code appears after a moment.
On your phone, open WhatsApp, go to Settings, then Linked devices, then Link a device, and scan the code. It refreshes by itself if it expires.
Wait for Finishing the connection to WhatsApp… to change to Connected. The card shows your Linked number:.
Type your own number in the test box and tap Send test to check a message arrives.
Under Status, make sure Automatic messages is switched on, then tap Save WhatsApp settings.

Your WhatsApp allowance

Appointment reminders are unlimited. On top of that you get 500 other automated messages a month, such as confirmations, class messages, receipts and campaigns. Messages beyond that are skipped until the next month.

Unlink the number

Tap Disconnect on the same card. Messages stop until you connect again.

What your customers see

Messages arrive from your own business WhatsApp number, and replies come back to you.

Common problems

The connection is stuck after I scanned.: This can happen right after a scan or a network blip. Tap Restart connection and, if a QR appears, scan it once more.
The card says WhatsApp is not turned on for my account yet.: Sending has not been switched on for your account. Contact Timeo support to turn it on.
Will my phone keep working normally?: Yes. Timeo is a linked device, like WhatsApp Web. You keep chatting from your phone as usual.

More in WhatsApp and messaging, or start with the getting started guide. Still stuck? Contact us.