A customer did not get a reminder.

Open the Send history at the bottom of Settings > WhatsApp. Each message shows Sent or the reason it was not sent, for example no valid phone number or the customer opted out.

The reminder switches are greyed out.

Automatic messages is off. Switch it on under Status and save.

I do not see Class messages.

It only appears for business types that run a class schedule.

How to send automatic booking reminders on WhatsApp.

Reminders cut no-shows. Timeo can confirm each booking on WhatsApp and remind the customer the day before and an hour before, all from your linked number.

Who it is for: Owners and admins
Plan: Every plan (Basic, Advance and Team)

Turn on reminders

Open Settings > WhatsApp.
Under Status, switch on Automatic messages. This is the main switch for every message on the page.
Under Bookings, switch on Booking confirmations to message customers as soon as they book.
Switch on Booking reminders, then choose 24 hours before, 1 hour before, or both.
If you run classes, switch on Class messages for class booking confirmations, reminders and cancellation notices.
Tap Save WhatsApp settings.

What the reminder says

The 24 hour reminder gives the day and time of the visit. Both reminders include a link the customer can use to manage the booking. To add your own line, such as parking or what to bring, see how to add a note to WhatsApp messages.

Other reminder channels

Customers with an email address also get reminders by email, and customers with the member app get a push notification. WhatsApp is added on top when it is switched on here.

Allowance

Appointment reminders are unlimited. Confirmations and class messages count toward the 500 other automated messages a month.

What your customers see

A WhatsApp confirmation right after booking, then reminders 24 hours and 1 hour before, from your business number.
Customers who switch off WhatsApp updates in their notification settings do not get them.

Common problems

A customer did not get a reminder.: Open the Send history at the bottom of Settings > WhatsApp. Each message shows Sent or the reason it was not sent, for example no valid phone number or the customer opted out.
The reminder switches are greyed out.: Automatic messages is off. Switch it on under Status and save.
I do not see Class messages.: It only appears for business types that run a class schedule.

More in WhatsApp and messaging, or start with the getting started guide. Still stuck? Contact us.