WhatsApp and messaging.
Reminders and messages sent from your own WhatsApp number, plus the inbox to answer them.
How to link your business WhatsApp number to Timeo
Scan a QR code with your WhatsApp Business app so Timeo sends booking reminders, receipts and campaigns from your own business number.
Owners and admins · Every plan (Basic, Advance and Team)
How to send automatic booking reminders on WhatsApp
Send customers a WhatsApp confirmation when they book, plus reminders 24 hours and 1 hour before their appointment, from your own number.
Owners and admins · Every plan (Basic, Advance and Team)
How to turn automatic WhatsApp messages on or off
Pick which automatic WhatsApp messages go to customers: bookings, rebook reminders, birthday offers, campaigns, receipts and order updates, plus daily limits.
Owners and admins · Every plan (Basic, Advance and Team)
How to customise WhatsApp message templates with a note
Preview each WhatsApp message Timeo sends and add your own short note, such as parking or dress code, while the approved main message stays the same.
Owners and admins · Every plan (Basic, Advance and Team)
How to get a WhatsApp alert when a customer books online
Add up to five staff phone numbers that get a WhatsApp from your business number whenever a customer books online or something needs your approval.
Owners and admins · Every plan (Basic, Advance and Team)
How to read and reply to WhatsApp chats from Timeo
Turn on Chats so customer WhatsApp messages to your linked number show up in Timeo, where your team can reply, send photos and set an after-hours reply.
Owners, managers and front desk staff · Every plan (Basic, Advance and Team)
How to send a campaign to a customer segment
Write a campaign once and send it by WhatsApp or email to a saved customer segment, now or on a schedule, with an optional coupon in each wallet.
Owners and managers · Advance and Team
How to set up birthday, win-back and package expiry messages
Switch on set-and-forget messages in Timeo: birthday greetings, win-back for quiet members, package expiry reminders and a heads-up when credits run low.
Owners and admins · Every plan (Basic, Advance and Team)
What to do when WhatsApp messages are not being sent
Find out why a WhatsApp message did not go out in Timeo using the send history, and fix a disconnected number, opted-out customer or used-up allowance.
Owners and admins · Every plan (Basic, Advance and Team)
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