Promo codes is missing from my menu.

Switch on Marketing & promotions in Settings > Features.

Check it is Active, inside its Starts at and Ends at window, has uses left, and the order meets the Minimum order. Inactive codes cannot be redeemed.

My fixed discount came out far too small.

Amounts are in cents. A discount of 10.00 must be typed as 1000.

How to create promo codes, coupons and punch cards.

A promo code gives a percent or fixed discount. Staff can type it at the counter, and members can add it to their coupon wallet in the app. The same screen also makes punch cards, such as ten washes.

Who it is for: Owners and managers
Plan: Every plan (Basic, Advance and Team)

Create a promo code

Open Marketing > Promo codes (for gyms, Members > Promo codes) and tap New code.
Type a Code or tap Generate for a random one.
Under Card type, keep Discount coupon.
Pick the Type: Percent off (enter 1 to 100) or Fixed amount off. Fixed amounts and the minimum order are typed in cents, so 10.00 is entered as 1000.
Under Applies to, choose All (POS + bookings), POS orders only, Bookings only, Specific products or Specific categories.
Optionally set a Minimum order, switch on Cap total uses and set Max uses, set Max uses per customer, and pick Starts at and Ends at.
To let members add it to their wallet themselves, switch on Member claim center. To sell it for loyalty points, fill in Points price.
Keep Active on and tap Save promo code.

Make a punch card

Choose Punch card (multi-use) as the Card type and set the Number of uses. Switch on Sell in store and set a Store price to sell it in the member store. Staff mark each visit with Redeem visit in the Member coupons list on the same page.

Give a coupon to one customer

In Member coupons on the Promo codes page, choose Select customer and Select code, then tap Issue coupon. The customer is notified in the member app.

What your customers see

At the counter, staff type the code in the Promo code box and the discount shows on the bill.
In the member app, members tap Have a code? on their coupons page to add a code to their wallet, or claim coupons you put in the claim center.

Common problems

Promo codes is missing from my menu.: Switch on Marketing & promotions in Settings > Features.
A code is refused.: Check it is Active, inside its Starts at and Ends at window, has uses left, and the order meets the Minimum order. Inactive codes cannot be redeemed.
My fixed discount came out far too small.: Amounts are in cents. A discount of 10.00 must be typed as 1000.

More in Marketing and loyalty, or start with the getting started guide. Still stuck? Contact us.