The source promo code list is empty.

Only active promo codes can be issued. Create or reactivate one on the Promo codes page first.

How do I know who received the coupon?

Open the batch. The Recipients list shows every matched customer and whether their coupon was Delivered.

How to issue a coupon to a whole tag or segment at once.

A coupon batch gives one personal coupon to every customer in a group, such as all VIPs, in one go. Each customer is told in the member app.

Who it is for: Owners and managers
Plan: Every plan (Basic, Advance and Team)

Create and send a batch

Open Marketing > Promo codes and tap Coupon batches at the top.
Tap + New batch.
Type a Batch name, for example "April VIP appreciation".
Pick the Source promo code.
Under Target, choose A customer tag and pick the Tag, or A saved segment and pick the Segment.
Tap Create batch (draft). Nothing is sent yet.
Open the batch and tap Send now to issue the coupons.

Segments stay fresh

When you target a segment, its members are worked out when you tap Send now, so customers who joined the segment after you created the batch are included.

What your customers see

A "you received a voucher" message in their member app inbox and a push notification, with the coupon in their wallet.

Common problems

The source promo code list is empty.: Only active promo codes can be issued. Create or reactivate one on the Promo codes page first.
How do I know who received the coupon?: Open the batch. The Recipients list shows every matched customer and whether their coupon was Delivered.

More in Marketing and loyalty, or start with the getting started guide. Still stuck? Contact us.