How to give every new member a free trial.
The free trial gives each new member one package of a trial plan automatically. The same login, email or phone never gets it twice.
- Who it is for
- Owners and managers
- Plan
- Advance and Team
Turn on the free trial
- Create the trial plan in Membership plans, for example a one week pass. Switch off Show on storefront so nobody can take it again from the store.
- Open Settings > Features and find Free trial for new members.
- Switch on Give new members a free trial.
- Pick the Trial plan. Plans that are off sale are marked off sale but can still be given here.
- Click Save.
What your customers see
- A new member finds the trial package in their app as soon as they join, or as soon as you approve their join request.
Common problems
- An existing member did not get the trial.
- Members who already have a package, added by staff or imported, do not get it. It is only for new members.
- The Trial plan list is empty.
- Add a membership plan first, then pick it here.
Related guides
- How to create a membership plan or class pack
- How to approve or reject people who ask to join
- How to get your members onto the Timeo member app
More in Memberships and packages, or start with the getting started guide. Still stuck? Contact us.