Members do not see Pay at the counter.

Allow pay at the counter is switched off in Settings > Payments.

A member paid online but the plan is not active.

Check the order in Orders. If the gateway payment shows as paid but no package was created, contact Timeo support with the order.

Members buy from Shop on the app home screen. How they pay depends on the payment options you set up and your country.

Who it is for: Owners and managers
Plan: Advance and TeamThe member app (iOS and Android) is included from the Advance plan.

The member taps Shop on Home, chooses a plan and taps Buy.
They choose how to pay: Pay online now, a DuitNow transfer (Malaysia, when you uploaded a DuitNow QR) or Pay at the counter.
They tap Confirm purchase. If you require a signed agreement, they sign it first.
Paid online: the plan is active as soon as the payment goes through.
Transfer or counter: the plan waits until your staff approve the receipt or record the payment.

In Malaysia: your own Billplz (FPX and DuitNow) or iPay88 account, connected in Settings > Payments.
Outside Malaysia: one-off payments through your own Airwallex account.
Plans with Auto-renew by card (Stripe) use your own Stripe account and renew by themselves.
Without any gateway, members can still buy and pay at the counter, unless you switched counter payments off.

After paying online they see that the plan is now active. After a transfer or a counter purchase they see that staff will activate it.

Members do not see Pay at the counter.: Allow pay at the counter is switched off in Settings > Payments.
A member paid online but the plan is not active.: Check the order in Orders. If the gateway payment shows as paid but no package was created, contact Timeo support with the order.

More in Member app, or start with the getting started guide. Still stuck? Contact us.