My packs never count down.

None of the counting options is on. Switch on one of the Features switches above, or the door option on the plan.

Do unlimited memberships use sessions?

No. A plan with 0 sessions is unlimited within its dates, so bookings and door scans never take anything off it.

A member was charged a session for a class they missed.

Attended and missed classes stay used. Only a cancellation made in time gives the session back, and only when Give the session back is on.

How session packs and class credits count down.

A visit pack only counts down when you tell Timeo what counts as a visit. Pick one way for each kind of business; mixing them can count a visit twice or not at all.

Who it is for: Owners and managers
Plan: Advance and Team

Count sessions on bookings

Open Settings > Features.
For classes, switch on Class bookings use a session from the pack. Each class booked takes 1 session, or the credits set on the class service.
For appointments, switch on Appointment bookings use sessions from the pack. Customers without enough sessions left cannot book.
Under Class cancellations, switch on Give the session back if members who cancel in time should get the session back.
Set the notice period in Settings > Policies. A member who cancels after it loses the session.

Count sessions at the door instead

Gyms that let members walk in without booking can count at the door. Edit the plan, open More options and switch on First door scan of the day uses 1 session. A second scan the same day is free.

The door option is skipped when bookings already use sessions, or when the member also holds another active plan.

Personal training logged by a coach

In gyms, a coach can open a member, click Log workout and pick the package. Logging the workout uses 1 session from that package.

What your customers see

Members see sessions left on each package in the app and on the member page, and the number goes down as they book or visit.
Before booking, members read the cancellation rule you chose.

Common problems

My packs never count down.: None of the counting options is on. Switch on one of the Features switches above, or the door option on the plan.
Do unlimited memberships use sessions?: No. A plan with 0 sessions is unlimited within its dates, so bookings and door scans never take anything off it.
A member was charged a session for a class they missed.: Attended and missed classes stay used. Only a cancellation made in time gives the session back, and only when Give the session back is on.

More in Memberships and packages, or start with the getting started guide. Still stuck? Contact us.