I hid a bad review but my average did not change.

That is by design. Hidden reviews still count in your star average. Remove a review only if it is spam, abuse or from someone who was never your customer.

Reviews is missing from my menu.

Switch on Marketing & promotions in Settings > Features.

How to choose which reviews show on your website and reply.

Reviews from your customers can show on your Timeo website and booking page. You choose which ratings go live by themselves, moderate the rest and reply in public.

Who it is for: Owners and managers
Plan: Every plan (Basic, Advance and Team)

Set what shows and moderate

Open Marketing > Reviews (for gyms it sits under Members). The page is called Reviews & NPS.
In Review settings, pick Show on my website, for example 4 stars and up. New reviews below that go to Pending for you to decide.
Pick how Reviewer names show: First name and last initial, Full name or No name.
In All reviews, filter by Pending and tap Open on a review.
Tap Approve & publish to show it, Hide from my website to keep it off your site, or Remove as spam or fake for abuse or people who were never your customer.
Type a reply under Business response and tap Save response.

Your star average stays honest

Your public star average and review count always include every genuine review, including hidden ones. Only reviews removed as spam or fake are left out, so only remove those. Feedback that staff log by hand stays internal and is never shown.

Add the Reviews section to your website

Open Settings > Website > Your website and open the Reviews section.
Pick Show reviews from (3, 4 or 5 stars).
Tap Publish changes. The section only appears once you have approved reviews at or above that rating.

What your customers see

Published reviews, your star average and review count, and your business response on your website and booking page.
Up to six recent approved reviews on your website, and recent reviews under your booking steps.

Common problems

I hid a bad review but my average did not change.: That is by design. Hidden reviews still count in your star average. Remove a review only if it is spam, abuse or from someone who was never your customer.
Reviews is missing from my menu.: Switch on Marketing & promotions in Settings > Features.

More in Marketing and loyalty, or start with the getting started guide. Still stuck? Contact us.