How to request reviews automatically and get more Google reviews.
Timeo can ask every customer for a review after their visit. After they review you, it offers buttons to post the same review on your Google and Facebook pages.
- Who it is for
- Owners and managers
- Plan
- Every plan (Basic, Advance and Team)
Turn on review requests
- Open Marketing > Reviews. The page is called Reviews & NPS.
- In Review settings, tick Ask for a review after each visit. Customers get a review link once their appointment is marked completed, one request per visit.
- Choose Send by: WhatsApp, Email or WhatsApp and email. WhatsApp uses your messaging allowance.
- Choose Send after: Right away or a number of hours after the visit is completed.
- Set Ask to post on Google and Facebook to Everyone (recommended).
- Tick Alert me about low ratings to get an email and WhatsApp when a customer gives 1 or 2 stars. Each change saves as you make it.
Why ask everyone
Only asking happy customers to post on Google is called review gating, and it is against Google's review policy. Google can remove your reviews or suspend your listing. Timeo warns you if you limit the ask to higher star ratings.
What your customers see
- A message with a link to rate their visit, then buttons to post the same review on your Google and Facebook pages.
Common problems
- No Google button appears after a review.
- Link your Google Business profile under Settings > Website > Google. The Facebook button appears when your Facebook page link is saved in Timeo.
- Customers are not getting review requests.
- Requests go out after an appointment is marked completed. For WhatsApp, your number must be connected under Settings > WhatsApp.
Related guides
- How to choose which reviews show on your website and reply
- How to link your business WhatsApp number to Timeo
- Website and booking page
More in Marketing and loyalty, or start with the getting started guide. Still stuck? Contact us.