How the class waitlist works.
When a class is full, members can join the waitlist. If someone cancels, the next person moves in and is told straight away.
- Who it is for
- Owners and managers
- Plan
- Every plan (Basic, Advance and Team)
Turn the waitlist on or off
- Open Settings > Features.
- Find Waitlist for full classes. It is on unless someone turned it off.
- Leave it on to take names for full classes, or switch it off to show "Fully booked" instead.
- To see waitlist entries in your menu, also turn on Advanced booking tools, then open Schedule > Waitlist.
What happens when a spot opens
- When a member cancels or staff remove someone, Timeo moves the first matching person from the waitlist into the class.
- If the class uses numbered spots and none is usable, the person stays on the waitlist.
- Raising the capacity with Edit spots also opens room for waiting members to book.
What your customers see
- On a full class, members see Join waitlist in the member app.
- When they get a spot, they receive an app notification and a message in their member app inbox saying they are in.
Common problems
- Members say the class shows Fully booked with no waitlist. Why?
- Waitlist for full classes is off in Settings > Features. Turn it on.
- Does a member who moves in from the waitlist use a session?
- Yes, if class bookings take sessions from packs in your business. The seat is booked the same way as if they had booked it themselves.
Related guides
- How to change the number of spots in a class
- How to use the waitlist for fully booked days
- Classes and schedules
More in Classes and schedules, or start with the getting started guide. Still stuck? Contact us.