Gift cards is missing from the menu.

Switch on Marketing & promotions in Settings > Features. Gift cards are also part of a higher plan, shown with an Upgrade label on lower plans.

The recipient did not get an email.

The recipient email is kept on the card for your records; Timeo does not email the code. Send or print it yourself.

A code is rejected at the counter.

Open the card and check its status. Used up, Expired and Voided cards cannot be redeemed.

How to issue gift cards and redeem them at the counter.

A gift card is a code with a balance. You issue it in the console, hand the code to the buyer, and the recipient pays with it at your counter until the balance runs out.

Who it is for: Owners and managers
Plan: Advance and Team

Issue a gift card

Open Marketing > Gift cards and tap Issue gift card.
Enter the amount in Initial balance (RM).
Optionally add the Recipient name, Recipient email, a Message and an Expires at date.
Tap Issue gift card. A unique code is created.
Copy the code before leaving the page; the full code is hidden in the list. Give it to the buyer.

Redeem a gift card at the counter

In the Take payment window, open the Gift card tab.
Type the Gift card code and the Amount to redeem.
Tap the Redeem button (it shows the amount) to take it off the card. If the balance is lower than the bill, take the rest with another method or use Split.

Adjust or void a card

Open a card from the list to see its Current balance and Transaction history. Tap Adjust balance to add or deduct an amount with a reason, or Void card to stop it for good.

What your customers see

The code you give them, which they hand to your staff at the counter.
Issuing a card here does not take payment for it, so record the buyer's payment separately.

Common problems

Gift cards is missing from the menu.: Switch on Marketing & promotions in Settings > Features. Gift cards are also part of a higher plan, shown with an Upgrade label on lower plans.
The recipient did not get an email.: The recipient email is kept on the card for your records; Timeo does not email the code. Send or print it yourself.
A code is rejected at the counter.: Open the card and check its status. Used up, Expired and Voided cards cannot be redeemed.

More in Marketing and loyalty, or start with the getting started guide. Still stuck? Contact us.