Timeo warns that my tax rate looks out of date.

For Malaysian businesses, service tax is 8% for most services, while food and drink stays at 6%. Change the rate if you are SST registered and not in those groups.

Old orders still show the old rate.

A new rate applies to new orders only. Orders already rung up keep the tax they were charged.

How to set tax and service charge at the POS.

Tax and service charge are set once for the whole business and added to every POS order automatically.

Who it is for: Owners
Plan: Every plan (Basic, Advance and Team)

Set your rates

Open Settings > Business.
Find the POS pricing card.
In Service charge, type the percentage added to the subtotal, for example 10 for 10%. Type 0 for none.
In Default tax (SST/GST), type your tax percentage. Type 0 if you do not collect tax.
Press Save changes.

How the total is worked out

Service charge is added to the subtotal first, and tax is worked out on the subtotal plus service charge. Both show as their own lines in the cart and on the receipt.

Gyms, retail shops and clinics that collect neither can leave both at 0.

Change the tax wording on receipts

Set the Tax label in Settings > Receipts. SST registered businesses in Malaysia always print Service tax.

What your customers see

Separate service charge and tax lines on the POS receipt.

Common problems

Timeo warns that my tax rate looks out of date.: For Malaysian businesses, service tax is 8% for most services, while food and drink stays at 6%. Change the rate if you are SST registered and not in those groups.
Old orders still show the old rate.: A new rate applies to new orders only. Orders already rung up keep the tax they were charged.

More in POS and sales, or start with the getting started guide. Still stuck? Contact us.