My logo is not on the printed slip.

That is expected: thermal printers never print the logo. It shows on the PDF, the email and the receipt link.

Why can I not change these settings?

Only the owner or a manager can change receipts. Ask them to sign in.

How to customise your receipt.

One settings page controls every receipt: the printed slip, the PDF, the email and the receipt link. The preview updates as you change things.

Who it is for: Owners and managers
Plan: Every plan (Basic, Advance and Team)

Edit your receipt

Open Settings > Receipts.
Under Paper, pick the roll width for POS and browser printing (80 mm roll or 58 mm roll) and the size for PDF download and email (A5 or A4).
Under Show on receipt, switch on the lines you want, such as Registered company name, Customer details, Served by, Tax summary or Google review QR.
Under Wording, set a Receipt title and a Note at the end, for example your refund terms.
Under Logo and items, add a Logo link and switch on Show logo, set the Tax label, and choose whether to show Modifier prices.
Check the preview, then press Save.

Contact details in emailed receipts

Under Contact strip in emails, choose Whose details to show and fill in your phone, email, website or social links so customers reach you directly.

Good to know

Thermal printers never print the logo. It appears on the web and emailed receipt.
Google review QR needs your Google Business profile linked in Settings > Website.
The TimeoPro app slip only group changes only the slip the TimeoPro app prints by itself.

What your customers see

Your logo, wording and details on every printed, emailed and linked receipt.

Common problems

My logo is not on the printed slip.: That is expected: thermal printers never print the logo. It shows on the PDF, the email and the receipt link.
Why can I not change these settings?: Only the owner or a manager can change receipts. Ask them to sign in.

More in POS and sales, or start with the getting started guide. Still stuck? Contact us.