A customer has few points left but should be in a tier.

Tiers count lifetime points earned, not the current balance, so points a customer has already spent still count toward their tier.

Should I use tiers or grades?

Use tiers to make regulars earn faster. Use member grades when you want a discount or a paid upgrade.

How to set up loyalty tiers and member grades.

Tiers reward your best customers. A tier is reached at a lifetime points total and multiplies how fast the customer earns from then on. With no tiers, everyone earns at the base rate.

Who it is for: Owners and managers
Plan: Advance and Team

Add a tier

Open Marketing > Loyalty tiers.
Under Add a tier, type a Name, for example Gold.
Set At lifetime points, the total a customer must have earned to reach it.
Set the Earn multiplier (×), for example 1.5.
Optionally note any Perks (shown to members), such as priority booking. Today this is a note for your team: members do not see tiers or perks in the member app yet, so tell them yourself.
Tap Add tier. Repeat for each level.

Member grades with discounts

The Loyalty page also has Member grades. A grade can give a discount and extra points, and a member reaches it by a Trigger: Initial, Paid upgrade, Visit count, Spend in sen or Manual. Set Valid days to 0 for a grade that never expires. Under Opening gifts you can give points, credit or a coupon when a member reaches a grade.

What your customers see

Faster earning once they reach a tier: the points from each completed order are multiplied.

Common problems

A customer has few points left but should be in a tier.: Tiers count lifetime points earned, not the current balance, so points a customer has already spent still count toward their tier.
Should I use tiers or grades?: Use tiers to make regulars earn faster. Use member grades when you want a discount or a paid upgrade.

More in Marketing and loyalty, or start with the getting started guide. Still stuck? Contact us.