Deposits are on but customers are not asked to pay. Why?

Most often no gateway is connected. The Booking deposits card says so when that is the case. Connect one in Settings > Payments, and check the service has a deposit set under More options.

Do deposits apply when my staff book at the desk?

No. Deposits are taken when customers book themselves online, on your booking page or in the member app. At the desk you take payment at checkout instead.

What if a customer starts paying and gives up?

The held slot is released after a short time if the payment is not completed, so it can be booked again.

How to take deposits on appointment bookings.

A deposit cuts no-shows. When a customer books a service that needs one online, Timeo holds the slot and sends them to pay. The money goes into your own payment account.

Who it is for: Owners and managers
Plan: Every plan (Basic, Advance and Team)

Turn on deposits

Open Settings > Business and click Booking rules.
Under Booking deposits, switch on Booking deposits.
Open Booking setup > Services (gyms: Schedule > Services) and click Edit on a service that should take a deposit.
Open More options and choose a Booking deposit: Full price up front, Fixed amount or Percentage of price.
For a fixed amount, type the Deposit amount. For a percentage, type the Deposit percentage (%), between 0 and 100.
Click Save service. Repeat for every service that needs a deposit.

When a booking confirms without a deposit

Timeo never blocks a booking because a deposit cannot be taken. The booking simply confirms with no deposit when:

deposits are switched off, or the service is set to No deposit;
no online payment gateway is connected yet (the settings page warns you about this);
the customer has no email address on file;
the customer is paying with sessions from a pack, so there is nothing left to pay.

What your customers see

Booking online, the customer is sent to your payment page to pay the deposit. The slot is held for them while they pay.
Once the payment goes through, the booking is confirmed and they get the usual confirmation.

Common problems

Deposits are on but customers are not asked to pay. Why?: Most often no gateway is connected. The Booking deposits card says so when that is the case. Connect one in Settings > Payments, and check the service has a deposit set under More options.
Do deposits apply when my staff book at the desk?: No. Deposits are taken when customers book themselves online, on your booking page or in the member app. At the desk you take payment at checkout instead.
What if a customer starts paying and gives up?: The held slot is released after a short time if the payment is not completed, so it can be booked again.

More in Appointments and bookings, or start with the getting started guide. Still stuck? Contact us.