Why does my service say "No staff, hidden from booking"?

Nobody offers it yet, so customers cannot see or book it. Open Staff, pick a team member and add the service in their Services card.

The duration field will not save while the processing gap is on. Why?

With a processing gap, the duration must equal initial plus processing plus final, and both active parts must be more than zero. Timeo fills in the duration for you once the three numbers are set.

Can I sell one service at different prices, like long hair or a senior stylist?

Not yet. Each service has one price today, so the simplest way is to add a separate service, for example "Cut, long hair", with its own price and length.

How to add a service customers can book.

A service is what customers book: a haircut, a massage, a personal training session. Each one has a length and a price, and it only shows on your booking page once at least one staff member offers it.

Who it is for: Owners and managers
Plan: Every plan (Basic, Advance and Team)

Add a service

In the sidebar, open Booking setup > Services (gyms find it under Schedule > Services).
Click Add service. The New service panel opens.
Fill in Name, an optional Description, Duration (min) and Price. Type the price customers see, for example 12.50.
Turn on Best seller if you want the service featured first on the member app home screen.
Pick a Calendar colour, or leave it on Automatic. The colour is how the service looks on your calendar.
If you use rooms, choose a room type under Needs a room so every booking takes a free room of that type.
Open More options for buffer time, a processing gap, a deposit or bookings by the hour (explained below).
Click Save service.
Now give the service to your team: open Staff, click a team member, and in the Services card pick it from Add a service… and click Add.

What the options under More options do

Split this service around a processing gap: for colour or perms. Set Initial active (min), Processing gap (min) and Final active (min). The staff member is free and bookable during the gap, and the duration is worked out for you.
Padding before (min) and Padding after (min): buffer time that blocks the calendar around each visit but is never offered as a start time.
Booking deposit: No deposit, Full price up front, Fixed amount or Percentage of price. See the deposits article for what else has to be switched on.
Members choose how long: for a room or court booked by the hour. Pick Yes, up to a number of times the duration, and members pay the price for each block they book.

Group services into categories

Categories such as Hair or Nails keep a long service list tidy. On the Services page, open Manage categories, type a Category name and click Add category. To move a service into a category, click Edit on the service and choose it from the Category list at the top of the panel. Deleting a category leaves its services Uncategorised; nothing is lost.

Credits per booking

If you switched on Appointment bookings use sessions from the pack or Class bookings use a session from the pack in Settings > Features, the service form also shows Credits per booking: how many sessions one booking takes from a customer pack, a whole number from 1 to 100.

What your customers see

The service appears on your public booking page and in the member app with its name, length and price, as soon as at least one active staff member offers it.
A service marked Best seller is shown first on the member app home screen.

Common problems

Why does my service say "No staff, hidden from booking"?: Nobody offers it yet, so customers cannot see or book it. Open Staff, pick a team member and add the service in their Services card.
The duration field will not save while the processing gap is on. Why?: With a processing gap, the duration must equal initial plus processing plus final, and both active parts must be more than zero. Timeo fills in the duration for you once the three numbers are set.
Can I sell one service at different prices, like long hair or a senior stylist?: Not yet. Each service has one price today, so the simplest way is to add a separate service, for example "Cut, long hair", with its own price and length.

More in Appointments and bookings, or start with the getting started guide. Still stuck? Contact us.