Orders are completed as soon as they are paid.

Kitchen screen is off in Settings > Printing. Turn it on so orders wait on the kitchen display.

I do not see Kitchen in the menu.

The kitchen display is for cafes and restaurants, and the staff member needs permission to manage the kitchen.

How to use the kitchen display.

The kitchen display shows every order the kitchen has to make. Cooks move each ticket along until it is served.

Who it is for: Cafe and restaurant teams
Plan: Every plan (Basic, Advance and Team)

Work the kitchen board

On a tablet or screen in the kitchen, open Kitchen from the Sales menu.
New tickets arrive under Queued, marked POS, QR or Staff so you know where they came from.
Press Start cooking to move a ticket to Preparing.
Press Mark ready when it is done. It moves to Ready.
Press Serve when it leaves the kitchen. For a whole table, use All Ready or All Served.
Tap Sound on so a new ticket plays an alert.

Online pickup orders

Orders customers place online for pickup land in Incoming orders. Press Accept to send one to the kitchen, or Reject if you cannot make it. Then Mark ready and Picked up.

Hold items back

Switch on Hold and fire at POS in Settings > Features to let cashiers hold a dish (Hold item) and send it later with Fire to kitchen or Fire held items.

What your customers see

Their order moving faster, and pickup customers told when it is ready.

Common problems

Orders are completed as soon as they are paid.: Kitchen screen is off in Settings > Printing. Turn it on so orders wait on the kitchen display.
I do not see Kitchen in the menu.: The kitchen display is for cafes and restaurants, and the staff member needs permission to manage the kitchen.

More in POS and sales, or start with the getting started guide. Still stuck? Contact us.