How to see staff performance and the team leaderboard.
The staff performance page ranks your team by the revenue, bookings and POS orders attributed to each person over the dates you pick.
- Who it is for
- Owners, admins and managers
- Plan
- Team onlyThe Performance menu entry appears on plans with staff commissions. Each staff profile also has a Performance button.
Open the leaderboard
- Open Performance under Staff (under Team for gyms).
- Pick a Range: Last 7 days, Last 30 days, Month to date or Custom.
- Read the totals: Team members, Total revenue, Bookings and Orders.
- In Leaderboard, compare Revenue, Average ticket, Completion and No-show for each person.
- Tap View details on a person to see Revenue by day, Top services and Top customers.
What counts as a person's revenue
Revenue is services and POS sales attributed to that staff member. For businesses running timed visits, Avg visit shows the average time from check in to finish.
What your customers see
- Nothing changes for customers.
Common problems
- It says No performance data.
- No completed bookings or orders fall in the range. Widen the range, or check that bookings are marked completed and sales have a staff member on them.
- A manager sees You do not have permission to view staff performance.
- The page needs the permission to manage staff. Give it with a custom role, or use the Manager or Admin role.
Related guides
- How to set up staff commissions and monthly commission statements
- Reports and insights
- Staff roles in Timeo and what each one can do
More in Staff and team, or start with the getting started guide. Still stuck? Contact us.