How to customise WhatsApp message templates with a note.
Each automatic WhatsApp message has a fixed main text so WhatsApp keeps approving it. You can add a short note of your own to the end of each one and preview the result.
- Who it is for
- Owners and admins
- Plan
- Every plan (Basic, Advance and Team)
Add a note
- Open Settings > WhatsApp.
- Under Messages, tap Edit templates.
- Pick a message type, for example Booking confirmation or Booking reminder. A live preview with sample details appears.
- Type your note in Custom message (optional), for example "Please ring the bell upon arrival."
- Check the preview, then tap Save changes. Tap Reset to undo unsaved edits.
What your customers see
- The usual message with your note added after a blank line.
Common problems
- Can I rewrite the whole message?
- No. The main message stays fixed so WhatsApp keeps approving it. Put store-specific details in the note.
- My note does not appear in campaign messages.
- Campaign text is written in the campaign itself. The Campaign broadcast template is only the wrapper around it.
Related guides
- How to send automatic booking reminders on WhatsApp
- How to turn automatic WhatsApp messages on or off
- WhatsApp and messaging
More in WhatsApp and messaging, or start with the getting started guide. Still stuck? Contact us.