How to turn automatic WhatsApp messages on or off.
Every automatic WhatsApp message has its own switch, grouped by what it is for. One main switch pauses them all at once.
- Who it is for
- Owners and admins
- Plan
- Every plan (Basic, Advance and Team)
Choose your messages
- Open Settings > WhatsApp.
- Under Status, keep Automatic messages on. Turning it off pauses every message below.
- Under Bookings, choose Booking confirmations, Booking reminders and Time to rebook.
- Under Offers, choose Birthday offers and Campaigns. These only reach customers who agreed to receive offers.
- Cafes, restaurants and shops also see Orders: Receipt links, Order ready and Feedback requests.
- Under Limits, set Messages per customer a day (counted for each kind of message) and Rebook message after a number of days since the last visit.
- Tap Save WhatsApp settings.
What each message does
- Time to rebook: a message to customers who have not visited in a while and have nothing booked.
- Birthday offers: a birthday offer for customers who agreed to receive offers.
- Campaigns: lets your campaigns reach customers on WhatsApp.
- Receipt links: a receipt link after each paid order.
- Order ready: tells pickup and delivery customers their order is ready.
- Feedback requests: asks for a quick rating after an order.
What your customers see
- Only the messages you switched on, from your business number.
- Offers and feedback requests only reach customers who opted in to offers.
Common problems
- I saved my choices but nothing is sent.
- Check Sending under Status says Ready. If it says Not connected yet, link your WhatsApp first; your choices start once it is connected.
- Why did a customer get no birthday message?
- Birthday offers, campaigns and feedback requests only go to customers who agreed to receive offers. Booking messages go to everyone who has not opted out of WhatsApp updates.
Related guides
- How to send automatic booking reminders on WhatsApp
- How to customise WhatsApp message templates with a note
- How to send a campaign to a customer segment
More in WhatsApp and messaging, or start with the getting started guide. Still stuck? Contact us.