Why can I still book a customer into blocked time?

Blocked time stops online bookings. Staff booking at the desk see a note that the time is blocked and can still book it on purpose.

The Block time option is missing when I click the calendar. Why?

There is nothing to block yet, or no outlet is set. Add your staff (and rooms, if you use them) and make sure your business has a location under Settings > Locations.

Who can change hours and leave?

Only owners, admins and managers. Other staff can request leave, and a manager approves it.

How to block time on the calendar.

Blocked time keeps a person or a room free: a lunch break, a team meeting, a steamer service. Customers cannot book it online, and bookings already in it stay where they are.

Who it is for: Owners, managers and front desk staff
Plan: Every plan (Basic, Advance and Team)

Block time

Open Appointments. On a computer, click Block time at the top of the calendar. On a phone, it is in the more menu next to the day and week switch.
You can also click a free time and switch the panel from Booking to Block time (or pick Block time from the small menu if you run classes).
Under Block, choose Person or Room, then pick who or which room.
Pick a Reason: Break, Cleaning, Maintenance, Meeting or Other. Add a Label if you want different words on the calendar.
Set the Date, From and Until. For a night shift, turn on Runs past midnight.
Under Repeats, choose Never, Daily or Weekly, and set the Last day for a repeat.
Click Block time. If bookings already sit in that time, Timeo lists them so you can move them.

Change or remove blocked time

Click the blocked time on the calendar. You can drag it to move it, drag its bottom edge to change the end, click Edit, or click Delete. For a repeating block, Delete every repeat removes all of them, not only that day.

Leave for a whole day or longer

For holidays or sick days, use leave instead of blocked time. Open Staff > Hours and leave (gyms: Team > Hours and leave) and click Add leave. Pick the Staff member, the Type (Annual, Sick, Unpaid or Other), the First day and Last day, and click Add leave. Leave you add is approved at once and blocks the calendar. Leave requests from staff appear under Leave requests on the same page with Approve and Decline.

Weekly working hours live on the same page: click a day in the grid to change that person's hours, mark a Day off or Add time. Online booking only offers times that are free here.

What your customers see

Customers do not see blocked time or leave. Those times are simply not offered on your booking page or in the member app.
Staff see the block on the calendar with its label, and a person on leave is marked On leave.

Common problems

Why can I still book a customer into blocked time?: Blocked time stops online bookings. Staff booking at the desk see a note that the time is blocked and can still book it on purpose.
The Block time option is missing when I click the calendar. Why?: There is nothing to block yet, or no outlet is set. Add your staff (and rooms, if you use them) and make sure your business has a location under Settings > Locations.
Who can change hours and leave?: Only owners, admins and managers. Other staff can request leave, and a manager approves it.

More in Appointments and bookings, or start with the getting started guide. Still stuck? Contact us.