How to book a member into a class and take attendance.

Members usually book themselves, but the front desk can add anyone to a class, take someone out, and record who actually came.

Who it is for

Owners, managers and front desk staff

Plan

Every plan (Basic, Advance and Team)

Add a member to a class

1. Open Schedule > Class schedule and click the class.
2. Click Add member. The Add member to class window opens.
3. Search by name, email or phone, then click Add next to the member. You see that they were added to the class.
4. To take someone out, click Remove next to their name under Booked members, then confirm.

Mark attendance

1. Open Appointments, click the class on the calendar and choose Open appointment.
2. In the Roster, set each member to attended or no-show with the status list next to their name. reserved means booked but not marked yet.
3. Use Send class reminder on the same page to message everyone reserved, or all active members.

Change capacity from the roster

The roster page also has a Capacity field for that one class. Leave it blank for an uncapped private session.

What your customers see

• A member you add sees the class in their upcoming bookings in the member app.
• Members you remove see their spot as cancelled, and the spot opens for others or the waitlist.

Common problems

The member is not found in the search. Why?

They may not be a customer yet. Add them under Customers (called Members for gyms) first, then search again.

Adding a member fails. What should I check?

The class may be full, or the coach already booked at that time if One class per coach at a time is on. Raise the spots with Edit spots or free the coach first.

Related guides

• How to change the number of spots in a class
• How to let members bring guests to a class
• Customers and members

More in Classes and schedules, or start with the getting started guide. Still stuck? Contact us.