How to switch your Timeo plan between monthly and annual billing.
Annual billing pays for 12 months and gives you 14, so you get 2 months free. You can switch either way from the billing page.
- Who it is for
- Owners and managers
- Plan
- Every plan (Basic, Advance and Team)
Switch your billing cycle
- Open Settings > Billing & plan.
- In the Change plan card, find Billing cycle.
- Tap the Annual option to pay yearly, or the Monthly option to pay each month. Each shows its price.
- Pay the new bill. Use the pay now button that appears, or let the bill come with your next renewal.
- The switch starts once it is paid, and your paid days are never lost.
Until you pay
A requested switch does not change anything until it is paid. Until then, the page tells you that you stay on your current cycle, and until which date.
What your customers see
- Nothing changes for customers. Your store stays live the whole time.
Common problems
- I do not see Billing cycle.
- It shows once you pay by card or FPX through Timeo. If your plan was set up by our team or is complimentary, contact us to change the cycle.
- Do I lose the days I already paid for?
- No. Your paid days are kept, and the new cycle starts once the new bill is paid.
Related guides
- How to pay your Timeo bill, turn off renewal and what happens if unpaid
- How to upgrade or downgrade your Timeo plan
- /pricing
More in Account and settings, or start with the getting started guide. Still stuck? Contact us.